FAQ

Changing the world is complicated. Ask away.

Basics

The call request, conference, and payment system is all automated through our secure platform. We never share client or expert contact information – the entire process is executed through our automated system and the expert and the client call a conference line that we provide once the call is confirmed.

Dūcō’s direct-to-expert approach allows businesses and organizations in any sector and of any size to gather actionable intelligence and connect with a leading global experts – or collect input from a diverse group of experts – quickly, easily, and cost effectively.

Community

Carefully recruited and vetted, Dūcō experts usually have at least a decade of experience, are highly regarded by their professional peers, and have held positions in some of the most competitive positions in their fields. They are experienced briefers, analysts, and innovators, intent on delivering immediate insight to our clients.


Dūcō experts include former White House officials, technology entrepreneurs, former military leaders, reputable professors from top universities, and cybersecurity advisors, to name a few. You can browse or search for specific experts here


Most of Dūcō’s experts are referred through Dūcō’s network of existing experts. More information about our experts and our expert agreement can be found in our Terms of Service Agreement. You can apply to be an expert here.

Dūcō’s clients are global and seek access to on-demand expertise. They range from large corporations, to nonprofits, to startups, to professional services firms, to individuals seeking mentorship.


Whether you need advice about the supply chain consequences of potential unrest in Nigeria or want to discuss the latest developments in China with a former White House official, Dūcō can connect you with the people and knowledge you need. We want every business and NGO to be able to benefit from the tremendous global expertise we’ve assembled.


Yes. After each service is complete, Dūcō asks clients to provide feedback on their experience and the quality and compatibility of their expert match. Dūcō aggregates and anonymously shares feedback with experts so they can improve. We always welcome feedback and suggestions and you can send it to us anytime at feedback@ducoexperts.com.

Calls

The call request, conference, and payment system is all automated through our secure platform. We never share client or expert contact information – the entire process is executed through our automated system and the expert and the client call a conference line that we provide once the call is confirmed.


To schedule a call, clients search for experts and fill out a quick form on an expert’s profile to send a request directly to the expert. This is what happens next:

  • The expert is contacted immediately via email and SMS, notifying them that a client is requesting a call. Information shared with the expert includes the three suggested call times, the client’s name, and a short blurb from the client on what they want to discuss. (Again, no contact information is shared in either direction, ever.)

  • After the expert selects a time, both parties will receive an email and SMS confirming the time and conference call information.

  • Join the call! Enjoy the great conversation.

  • When the call is finished, the client receives an electronic receipt (the client pays Dūcō directly), similar to how you receive an Uber receipt, and the client is asked to rate the expert.

  • Dūcō then pays the expert as a 1099 contractor.

Clients are billed as soon as a call ends, at the expert’s hourly rate (or a prorated rate, to the minute, if the call is not an hour). A client receives an email with receipt information.


The prices are transparent and posted on experts’ profiles. Experts choose their hourly rates and the service and facilitation fee is added to that rate. Dūcō’s service and facilitation fee is 33.3% of the total hourly rate. (Other expert networks services mark up their expert rates by as much as 285%.)


At this time we are only conducting calls via US conference call number, but you can still be an expert or a client if you don’t have a US number. In this case, your notifications will be sent via email and you'll have to connect to the call via the designated US conference line at your own expense (we recommend using Skype or something similar). We will be adding a VOIP option soon.

If your call with an expert is under 15 minutes because the expert is a bad match for your needs, please let us know and we will reimburse you for your call. If you are not satisfied with any part of your Dūcō experience, please email us immediately at support@ducoexperts.com